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Return Policy & Return Instruction

Return Policy

What items are returnable?

    Within 7 days of receipt of your shipment
    In original condition
    Unused, Unworn and Unwashed
    In the original packaging


What items are non-refundable?

    Free gifts or promotional items


Are there any charges for return?

    There is no charges for return within SINGAPORE
    Original shipping charges is non-refundable
    Shoppers are responsible for international returns


How do I return?

    Enter your order number and email address in the fields above and click Start a Return
    Follow the screen instructions and select the items you want to return
    You will get a confirmation email with shipping guidelines


How soon will I get my refund?

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit of the total product

 

Return Instruction

Please Make Sure Your Return is:

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unused, Unworn and Unwashed
  • In the original packaging

 

 

Return from SINGAPORE: WE MAKE IT AS SIMPLE AS POSSIBLE FOR YOU

1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. We will contact you within 24hours on business days after you submit the return request, and arrange a courier collection from your doorstep. We want it as simple as you purchase a product from us. (No more carrying your parcel around and queuimg up at post office, just relax at home and wait for us to come.)

3. You will receive a email as soon as we received your items, and when refund is approved.

 

 

Return from outside of SINGAPORE:

 

1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. Go to local post office, or another courier, to ship the package. Return address for the package:

51 Bukit Batok Crescent #06-07 Unity Centre Singapore 658077

3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.

4. You will receive a email as soon as we received your items, and when refund is approved.

 

LussoCitta

 

 

 

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